Our Services

"This Customer Success approach has been exactly what we needed; perfect timing, relevant content, thought provoking and game changing. LandNExpand's unique customer lifecycle – from landing customers, implementing them with a proven methodology, to helping them achieve high value transformative outcomes and success in their programs and organizations is what created our unique Blueprint."

                                                                                                                                                                               Kevin Merritt, CEO, Socrata

Customer Success Strategies and Roadmaps

Establish Customer Success strategies and a best practice Customer Roadmap for each target market is the secret to repeatable Customer Success.

 

Customer Lifecycle 

Every Customer Experience model starts with building a customize Customer Lifecycle model that works best for your company based on the products and services delivered to each target market.

 

 

Customer Journey Maps

Customer Journey maps are designed and developed for each stage of the Customer LIfecycle.  They define the methodology, processes, people, accountability, goals and metrics for each stage to operationalize the customer experience model.

Customer Success Operational Plan

Customized Customer Success Operational plans designed to drive customer value and results in a repeatable and high quality manner.

 

 

Analytics

Establish Customer analytics to understand customer usage and engagement that are used to help determine actionable plans to drive customer retention and growth.  We help you design and build a Customer dashboard to have a complete 360 view of your customer's commitment to your products and services.

 

Voice of

The 

Customer

The voice of the customer holds the key to innovating your Customer Lifecycle.  We provide a best practice for monitoring the customer's perceptions, suggestions, feedback and what their desired high value outcomes are to enable your company to drive results more predictably.