October 22, 2017

Setting Your Customer Success Vision – Part 3 of Three Part Series

There are three elements that should be defined as part of your strategic vision for your Customer Success model:

  1. Customer Success Corporate Climate Shift (Part 1)

  2. Go to Market Strategy by Target...

April 4, 2017

Go to Market Strategy for Customer Success by Target Market

Setting Your Customer Success Vision – Part 2 of Three Part Series

There are three elements that should be defined as part of your strategic vision for your Customer Success model:

  1. Customer Success Corporate...

October 25, 2016

Setting Your Customer Success Vision – Part 1 of Three Part Series

There are three elements that should be defined as part of your strategic vision for your Customer Success model:

  1. Customer Success Corporate Climate Shift

  2. Go To Market Strategy by Target Market

  3. ...

September 25, 2015

 

              Customer Success is supposed to focus on the customer.  But what about the customer?  We talk about ensuring a customer’s issues are resolved, they renew their contracts, they rate our products and services high, etc....

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