June 29, 2019
Jackie Golden, LandNExpand,LLC
Customer Experience goals are determined as part of your Customer Lifecycle model development. They are the key deliverables and types of experiences you define within each segment of your lifecycle model for each target market.
The hard part is determining where...
June 24, 2019
Jackie Golden, CEO, LandNExpand, LLC
We are hearing more discussions on the Voice of the Customer including new roles created within corporations focused just on this topic. However, what does it really mean?
As I raise this topic with my clients, I hear different interpretations on what they believe the...
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