Every business desires to build the ultimate CX business model. You may have a plan to create your first Customer Experience model or perhaps you are in the processing of creating or modifying an existing CX model.  If you are one of the few that already has...

July 9, 2019

                 We have been programmed to service our customers with the mentality of "The Customer is Always Right."  But are they always right?
                What I have found in working with customers is that they focus on...

July 1, 2019

Every Success Plan has a secret sauce that turns it from just a plan on paper to something a team can actually execute and deliver successfully.

Success Plan = Realistic Scope + Right Skilled Resources + Achievable Timeline

Let’s look at each element in the formula indi...

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