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Our Mission

Located in beautiful, San Diego, California, we are a Customer Growth Consulting firm that helps B2B companies with a framework and execution plan for managing the customer lifecycle.  We help you align your Corporation vision to the tactical execution that builds a scalable operational foundation that delivers consist quality and results with a customer centric approach.  We have a proven approach to customer lifecycle management that connects your corporate strategic plans to operational plans across all organizations focused on high value customer outcomes and ROI.   ​

We believe that at the heart of the Customer Lifecycle model is the integration of the voice of the customer to drive the continuous iteration and innovation of your strategy and operations to maintain your leadership position in the market.

LandNExpand has helped many companies achieve sustainable high customer growth and has over 30 years experience in the software industry.

We offer a free one hour consulting session to determine a plan for how we can help you grow and expand your customer base for long term sustainability.

For more information or to discuss how we can help you in more detail, please contact us here.


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Jackie golden


With over 30 years of a proven track record in the Software Industry as a change agent for building high performing customer experience strategies with effective, profitable services organizations at the center, she has become the “Go To” person for building the Ultimate Customer Success model.

She is a board member, author, speaker and executive coach with a background that includes some of the top software companies such as Hyperion, Cognos, Ascential, IBM, Workfront, Socrata, CoreView, Apty and many other startups.  She founded her company, LandNExpand, LLC in 2014.  She has a passion for building a companywide customer centric approach for her client’s that has them raving about their results.


  • BS, Business Management, Cal Poly University, San Luis Obispo

  • MBA, San Diego State University

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