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Jackie Golden, CEO, LandNExpand, LLC
Jun 18, 20212 min read
Customer Success Vision - Part 1
Setting Your Customer Success Vision
Part 1 of Three Part Series
There are three elements; Corporate Climate, GTM Strategy, CLM Model
401 views0 comments


Jackie Golden, CEO, LandNExpand, LLC
Jun 17, 20213 min read
Customer Success Vision - Part 2
Setting Your Customer Success Vision Part 2 of 3 Part Series
Corporate Climate shift, GTM Strategy and Customer Lifecycle Model
166 views0 comments


Jackie Golden, CEO, LandNExpand, LLC
Jun 17, 20213 min read
Customer Success Vision - Part 3
Setting Your Customer Success Vision
Part 3 of Three Part Series
There are three elements; Corporate Climate, GTM strategy & CLM Model
254 views0 comments


Jackie Golden, LandNExpand,LLC
Jun 8, 20212 min read
CUSTOMER SUCCESS GOALS
Create Customer Success goals that enable CSMs to drive customers to high value outcomes.
89 views0 comments


jackiegolden
Jun 5, 20212 min read
Helping Customers tie Low Value Tactical goals to High Value Outcomes
We have been programmed to service our customers with the mentality of "The Customer is Always Right." While that is true, it can also...
33 views0 comments


Jackie Golden, CEO, LandNExpand, LLC
May 24, 20213 min read
Customer Success Profitably
Invest in CS in the beginning and drive results profitably
113 views0 comments

Jackie Golden, CEO, LandNExpand, LLC
Jul 28, 20193 min read
The New GOLD Level of Customer Value
Every business desires to build the ultimate CX business model. You may have a plan to create your first Customer Experience model or...
144 views0 comments


Jackie Golden, CEO, LandNExpand, LLC
Jul 1, 20195 min read
THE POWER OF A SUCCESS PLAN
Every Success Plan has a secret sauce that turns it from just a plan on paper to something a team can actually execute and deliver...
48 views0 comments


Jackie Golden, CEO, LandNExpand, LLC
Jun 24, 20192 min read
The Power of "Listening" to Your Customer
We are hearing more discussions on the Voice of the Customer including new roles created within corporations focused just on this topic. ...
4 views0 comments


Jackie Golden, CEO, LandNExpand, LLC
Feb 28, 20192 min read
HOW MATURE ARE YOU?
I believe most of us have worked with customers who were sold on the vision of how our products and services will revolutionize their...
241 views0 comments


Jackie Golden, Founder and CEO LandNExpand
Apr 3, 20162 min read
Customer Success: Consultant or Sales Person?
I remember one of the Customer visits a year ago was with a more mature customer who was very demanding and always pushing the limits of...
46 views0 comments


Jackie Golden, CEO, LandNExpand, LLC
Nov 9, 20152 min read
A Customer Centric Approach
What does it really mean to put customers at the center of your corporate strategy? It would mean driving your company strategy and...
32 views0 comments


Jackie Golden, CEO, LandNExpand, LLC
Sep 24, 20152 min read
How well do you know your customer?
Customer Success is supposed to focus on the customer. But what about the customer? We talk about ensuring a customer’s issues are...
8 views0 comments


Jackie Golden, CEO, LandNExpand, LLC
Jun 28, 20152 min read
Why build a Customer LifeCycle Model?
One of the main elements in a customer experience framework is the development of a Customer Life Cycle Model. Most companies know what...
237 views0 comments


Jackie Golden, CEO, LandNExpand, LLC
May 5, 20152 min read
Heads Up and Know Where You’re Going
As I work with several companies on making major transformations to drive a new and valuable customer experience, I notice that the teams...
10 views0 comments


Jackie Golden, CEO LandNExpand, LLC
Apr 10, 20153 min read
What should a VP of Customer Success own?
One the most common challenges for the Executive team today is deciding what the role of the VP of Customer Success should be and the...
36 views0 comments


Jackie Golden, CEO, LandNExpand, LLC
Mar 10, 20152 min read
How to Consider Market Segments in Customer Experience Models
I was asked recently if any consideration should be made to market segmentation strategies in a Customer Experience model. The simple...
22 views0 comments
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