Jackie Golden, CEO, LandNExpand, LLCJun 18, 20212 minCustomer Success Vision - Part 1Setting Your Customer Success Vision Part 1 of Three Part Series There are three elements; Corporate Climate, GTM Strategy, CLM Model
Jackie Golden, CEO, LandNExpand, LLCJun 18, 20213 minCustomer Success Vision - Part 2Setting Your Customer Success Vision Part 2 of 3 Part Series Corporate Climate shift, GTM Strategy and Customer Lifecycle Model
Jackie Golden, CEO, LandNExpand, LLCJun 17, 20213 minCustomer Success Vision - Part 3Setting Your Customer Success Vision Part 3 of Three Part Series There are three elements; Corporate Climate, GTM strategy & CLM Model
Jackie Golden, LandNExpand,LLCJun 9, 20212 minCUSTOMER SUCCESS GOALSCreate Customer Success goals that enable CSMs to drive customers to high value outcomes.
jackiegoldenJun 6, 20212 minHelping Customers tie Low Value Tactical goals to High Value OutcomesWe have been programmed to service our customers with the mentality of "The Customer is Always Right." While that is true, it can also...
Jackie Golden, CEO, LandNExpand, LLCMay 24, 20213 minCustomer Success ProfitablyInvest in CS in the beginning and drive results profitably
Jackie Golden, CEO, LandNExpand, LLCJul 29, 20193 minThe New GOLD Level of Customer HealthEvery business desires to build the ultimate CX business model. You may have a plan to create your first Customer Experience model or...
Jackie Golden, CEO, LandNExpand, LLCJul 1, 20195 minTHE POWER OF A SUCCESS PLANEvery Success Plan has a secret sauce that turns it from just a plan on paper to something a team can actually execute and deliver...
Jackie Golden, CEO, LandNExpand, LLCJun 24, 20192 minThe Power of "Listening" to Your CustomerWe are hearing more discussions on the Voice of the Customer including new roles created within corporations focused just on this topic. ...
Jackie Golden, CEO, LandNExpand, LLCFeb 28, 20192 minHOW MATURE ARE YOU?I believe most of us have worked with customers who were sold on the vision of how our products and services will revolutionize their...
Jackie Golden, Founder and CEO LandNExpandApr 4, 20162 minCustomer Success: Consultant or Sales Person?I remember one of the Customer visits a year ago was with a more mature customer who was very demanding and always pushing the limits of...
Jackie Golden, CEO, LandNExpand, LLCNov 9, 20152 minA Customer Centric ApproachWhat does it really mean to put customers at the center of your corporate strategy? It would mean driving your company strategy and...
Jackie Golden, CEO, LandNExpand, LLCSep 25, 20152 minHow well do you know your customer?Customer Success is supposed to focus on the customer. But what about the customer? We talk about ensuring a customer’s issues are...
Jackie Golden, CEO, LandNExpand, LLCJun 29, 20152 minWhy build a Customer LifeCycle Model?One of the main elements in a customer experience framework is the development of a Customer Life Cycle Model. Most companies know what...
Jackie Golden, CEO, LandNExpand, LLCMay 6, 20152 minHeads Up and Know Where You’re GoingAs I work with several companies on making major transformations to drive a new and valuable customer experience, I notice that the teams...
Jackie Golden, CEO LandNExpand, LLCApr 10, 20153 minWhat should a VP of Customer Success own?One the most common challenges for the Executive team today is deciding what the role of the VP of Customer Success should be and the...
Jackie Golden, CEO, LandNExpand, LLCMar 11, 20152 minHow to Consider Market Segments in Customer Experience ModelsI was asked recently if any consideration should be made to market segmentation strategies in a Customer Experience model. The simple...