CX STRATEGIES THAT WORK

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    Customer Success Vision - Part 1
    Jackie Golden, CEO, LandNExpand, LLC
    • Jun 18, 2021
    • 2 min

    Customer Success Vision - Part 1

    Setting Your Customer Success Vision Part 1 of Three Part Series There are three elements; Corporate Climate, GTM Strategy, CLM Model
    387 views0 comments
    Customer Success Vision -  Part 2
    Jackie Golden, CEO, LandNExpand, LLC
    • Jun 18, 2021
    • 3 min

    Customer Success Vision - Part 2

    Setting Your Customer Success Vision Part 2 of 3 Part Series Corporate Climate shift, GTM Strategy and Customer Lifecycle Model
    157 views0 comments
    Customer Success Vision - Part 3
    Jackie Golden, CEO, LandNExpand, LLC
    • Jun 17, 2021
    • 3 min

    Customer Success Vision - Part 3

    Setting Your Customer Success Vision Part 3 of Three Part Series There are three elements; Corporate Climate, GTM strategy & CLM Model
    250 views0 comments
    CUSTOMER SUCCESS GOALS
    Jackie Golden, LandNExpand,LLC
    • Jun 9, 2021
    • 2 min

    CUSTOMER SUCCESS GOALS

    Create Customer Success goals that enable CSMs to drive customers to high value outcomes.
    85 views0 comments
    Helping Customers tie Low Value Tactical goals to High Value Outcomes
    jackiegolden
    • Jun 6, 2021
    • 2 min

    Helping Customers tie Low Value Tactical goals to High Value Outcomes

    We have been programmed to service our customers with the mentality of "The Customer is Always Right." While that is true, it can also...
    13 views0 comments
    Customer Success Profitably
    Jackie Golden, CEO, LandNExpand, LLC
    • May 24, 2021
    • 3 min

    Customer Success Profitably

    Invest in CS in the beginning and drive results profitably
    112 views0 comments
    The New GOLD Level of Customer Health
    Jackie Golden, CEO, LandNExpand, LLC
    • Jul 29, 2019
    • 3 min

    The New GOLD Level of Customer Health

    Every business desires to build the ultimate CX business model. You may have a plan to create your first Customer Experience model or...
    140 views0 comments
    THE POWER OF A SUCCESS PLAN
    Jackie Golden, CEO, LandNExpand, LLC
    • Jul 1, 2019
    • 5 min

    THE POWER OF A SUCCESS PLAN

    Every Success Plan has a secret sauce that turns it from just a plan on paper to something a team can actually execute and deliver...
    46 views0 comments
    The Power of "Listening" to Your Customer
    Jackie Golden, CEO, LandNExpand, LLC
    • Jun 24, 2019
    • 2 min

    The Power of "Listening" to Your Customer

    We are hearing more discussions on the Voice of the Customer including new roles created within corporations focused just on this topic. ...
    3 views0 comments
    HOW MATURE ARE YOU?
    Jackie Golden, CEO, LandNExpand, LLC
    • Feb 28, 2019
    • 2 min

    HOW MATURE ARE YOU?

    I believe most of us have worked with customers who were sold on the vision of how our products and services will revolutionize their...
    240 views0 comments
    Customer Success:  Consultant or Sales Person?
    Jackie Golden, Founder and CEO LandNExpand
    • Apr 4, 2016
    • 2 min

    Customer Success: Consultant or Sales Person?

    I remember one of the Customer visits a year ago was with a more mature customer who was very demanding and always pushing the limits of...
    45 views0 comments
    A Customer Centric Approach
    Jackie Golden, CEO, LandNExpand, LLC
    • Nov 9, 2015
    • 2 min

    A Customer Centric Approach

    What does it really mean to put customers at the center of your corporate strategy? It would mean driving your company strategy and...
    32 views0 comments
    How well do you know your customer?
    Jackie Golden, CEO, LandNExpand, LLC
    • Sep 25, 2015
    • 2 min

    How well do you know your customer?

    Customer Success is supposed to focus on the customer. But what about the customer? We talk about ensuring a customer’s issues are...
    8 views0 comments
    Why build a Customer LifeCycle Model?
    Jackie Golden, CEO, LandNExpand, LLC
    • Jun 29, 2015
    • 2 min

    Why build a Customer LifeCycle Model?

    One of the main elements in a customer experience framework is the development of a Customer Life Cycle Model. Most companies know what...
    232 views0 comments
    Heads Up and Know Where You’re Going
    Jackie Golden, CEO, LandNExpand, LLC
    • May 6, 2015
    • 2 min

    Heads Up and Know Where You’re Going

    As I work with several companies on making major transformations to drive a new and valuable customer experience, I notice that the teams...
    9 views0 comments
    What should a VP of Customer Success own?
    Jackie Golden, CEO LandNExpand, LLC
    • Apr 10, 2015
    • 3 min

    What should a VP of Customer Success own?

    One the most common challenges for the Executive team today is deciding what the role of the VP of Customer Success should be and the...
    35 views0 comments
    How to Consider Market Segments in Customer Experience Models
    Jackie Golden, CEO, LandNExpand, LLC
    • Mar 11, 2015
    • 2 min

    How to Consider Market Segments in Customer Experience Models

    I was asked recently if any consideration should be made to market segmentation strategies in a Customer Experience model. The simple...
    20 views0 comments
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