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Green 2 Golden

This updated book provides practical tools to enable getting to work right away to benefit customers and drive company growth with healthy customer expansion and retention. Green 2 Golden is not a bunch of theories. Instead, I share the strategies and tactics that work and are derived from my proven track record in helping to transform dozens of software companies to achieving their growth goals through expanding and retaining their customer base.

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Effective Customer Success Execution

This book was written to provide you with the framework for creating a Customer Lifecycle model for your technology company.  I share a methodology you can use to create the right customer centric approach for your products and market.

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