Green 2 Golden
My newer updated book provides you with practical tools to enable you to get to work right away to benefit your customers and your company. Green 2 Golden is not a bunch of theories. Instead, I shares the strategies and tactics that work and are derived from my proven track record in helping to transform over eight high-tech companies to achieving their growth goals through expanding and retaining their customer base.
Effective Customer Success Execution
This book was written to provide you with the framework for creating a Customer Lifecycle model for your technology company. I share a methodology you can use to create the right customer centric approach for your products and market.