FOR VCs, PE & GROWTH EQUITY
A trusted operator resource for your B2B SaaS portfolio.
I spent 20+ years as CCO/EVP at SaaS companies that ended in $1B+ exits — Workfront (Adobe), Ascential (IBM), Socrata (Tyler Tech). Now I help portfolio CEOs hit the customer-lifecycle milestones that drive expansion, retention, and acquisition-readiness.
OUTCOMES FROM PAST OPERATING ROLES
Workfront acquired by Adobe
$1B
Ascential acquired by IBM
>125%
NRR sustained at Workfront,
5 yrs
75% - 95%
Renewal rates at Socrata, 1 yr
>10%
Churn at Apty & CoreView
A resource for your portfolio. No strings.
If you're a VC, PE firm, or growth-equity operating partner whose portfolio includes B2B SaaS in the $5M–$100M ARR range, I'd like to be a resource. I take on a small number of these arrangements per year because the work I find most rewarding starts with an investor saying, “you should talk to Jackie.”
WHAT I OFFER YOUR PORTFOLIO
Four ways I support portfolio companies
I
Quarterly working sessions for any portfolio CXO. Up to three hours per quarter, scheduled in a single afternoon. Topics: CLM, GTM, NRR, retention, expansion, pre-exit readiness, or any specific topic area of concern.
Portfolio Office Hours
III
Interim customer leadership during scale, transition, or pre-acquisition. 6–12 months embedded with the leadership team, building the function so the permanent hire walks into a scalable foundation that works.
Fractional CCO & CXO Placements
II
A structured assessment of customer-lifecycle maturity for portfolio companies preparing for a strategic event. Identifies gaps for what acquirers will diligence — before they ask.
Pre-Exit Readiness Diagnostics
IV
Joint research, whitepapers, and benchmarks on NRR, GRR, and CLM best practices. Distributed through your firm's channels for portfolio reach and category authority.
Co-Branded Content & Benchmarks
"Customer Success is a serious opportunity for every SaaS company and LandNExpand's approach is Golden."
Scott Maxwell
Founder & Managing Partner, OpenView Venture Partners
HOW IT WORKS
Three steps from intro to embedded resource
1
30 Minute Intro
A quick call to understand your firm's thesis, portfolio mix, and where I'd be most useful.
2
First office hours
Schedule the first quarterly session. Any portfolio CEO in your $5M–$75M ARR band can book a 45-min slot.
3
Ongoing resource
Quarterly cadence, plus availability for diagnostics, fractional placements, or co-branded content as needs arise.