Resources
Frameworks, best practices, and candid advice on SaaS customer growth.
Everything I publish — newsletter, video, books — is here. Explore any that may fit your needs.
THE NEWSLETTER
The newsletter Saas leaders and operators forward to their CEO and colleagues. Once a month - a Customer Lifeycle breakdown, a retention or expansion playbook, an CX operational best practice, or an AI-leverage GTM tactic - written to be read in under five minutes.
The CX Golden Rule
YOUTUBE
Watch on YouTube
Executive briefings, SaaS leader conversations, CLM breakdowns- short enough for a coffee, deep enough to make an impact.
FREE BLUEPRINT
Customer Lifecycle
Management Blueprint.
The complete operating model for SaaS leaders who want retention and expansion built into the company by design.
Book a FREE consult and you will get the Blueprint emailed to you for FREE.
Read InDepth How to build your own CLM.
How to align corporate strategy and operational execution around what customers actually value.
BOOKS
Jackie Golden shares the strategies and tactics that work and are derived from her proven track record in helping to transform high-tech companies.